Return & Refund Policy

Last Updated: November 10, 2026

Thank you for shopping at Combihair.

We want every customer to feel confident when purchasing our hair care and styling accessories. If you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy explains your rights, eligibility requirements, and the procedures for requesting returns and refunds.

1. Our 30-Day Return Policy

Combihair offers a 30-day free return and refund policy on eligible purchases.

You may request a return within 30 calendar days from the date your order is delivered.

To initiate a return, please contact our customer support team at:

support@Combihair.store

We will provide instructions and assistance throughout the return process.

2. Return Eligibility

To qualify for a return, the following conditions generally apply:

• Your return request must be submitted within 30 days of delivery.

• You must provide proof of purchase, such as an order number or order confirmation.

• The product should be returned with its original accessories and components, where reasonably possible.

• Items should be appropriately packaged to prevent damage during return shipping.

We understand that customers may need to inspect or reasonably test a product to determine whether it meets their expectations.

Reasonable inspection does not automatically disqualify an item from return.

For hygiene-related reasons, products showing excessive use, contamination, or damage unrelated to normal inspection may require additional review, except where applicable consumer protection laws provide otherwise.

3. Free Return Shipping

Combihair provides free return shipping for eligible returns within the 30-day return period.

Customers will not be charged return shipping fees for approved returns.

Once your return request is reviewed, our support team will provide the applicable return instructions and, where required, a prepaid return shipping label or another no-cost return arrangement.

Please do not send products to our business address without receiving return instructions.

4. How to Request a Return

To start your return, follow these steps:

Step 1: Contact Our Support Team

Email support@Combihair.store with the subject line "Return Request – Order #[Your Order Number]."

Step 2: Provide Order Information

Include your order number, the email address associated with your purchase, and a brief explanation of your return request.

Photographs may be requested if the item arrived damaged, defective, or incorrect.

Step 3: Receive Return Instructions

Our support team will review your request and provide the necessary instructions for returning your item at no cost.

Step 4: Return Your Product

Follow the provided instructions and package the item securely.

Step 5: Receive Your Refund

After your returned item has been received and reviewed, we will notify you about your refund status.

5. Refund Processing

Once your eligible return is received and approved, we will initiate your refund to the original payment method used during checkout.

Approved refunds are generally initiated within 5 business days after return inspection.

The time required for the refunded amount to appear in your account may vary depending on your bank, credit card provider, or payment service.

Original shipping charges are not deducted because Combihair offers free standard worldwide shipping.

If your refund has not appeared after the expected processing period, please contact your payment provider and then our support team for assistance.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as possible.

Email support@Combihair.store with:

• Your order number.

• A description of the problem.

• Clear photographs of the affected product, if available.

We will review the issue and arrange an appropriate resolution, which may include a replacement, return, or full refund.

Customers will not be responsible for return shipping costs when an item arrives damaged, defective, or incorrect.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will attempt to accommodate cancellation requests before an order has been processed or dispatched.

If the order has already shipped, cancellation may no longer be possible. However, you may still request a return under our 30-day return policy once the item is delivered.

8. Exchanges

If you would like a different product or variant, please contact our support team.

Depending on product availability, we may assist you with an exchange or recommend returning your original purchase for a refund and placing a new order.

Eligible exchanges resulting from damaged, defective, or incorrect products will be handled without additional return shipping charges.

9. Lost or Missing Packages

If tracking information indicates that your package has been delivered but you have not received it, please contact us.

We may ask you to verify the delivery address and check with household members or the delivery carrier.

If an order is confirmed lost during transit, we will work with you toward an appropriate replacement or refund.

10. Non-Returnable Situations

Returns may be declined in limited circumstances, including:

• Requests made after the 30-day return period, unless required by law.

• Products damaged through misuse or intentional alteration.

• Items not purchased directly from Combihair.store.

• Products that cannot be reasonably identified or linked to a valid purchase.

Nothing in this policy limits any mandatory consumer rights provided by applicable law.

11. Contact Information

For return, exchange, or refund inquiries:

Combihair
Website: https://Combihair.store
Email: support@Combihair.store
Phone: 364-11-4711
Address: 3922 65th Street, Holland, MI 49423, United States

We appreciate your trust in Combihair and are committed to making every shopping experience positive.