Shipping policy
Shipping Policy
Last Updated: November 10, 2026
At Combihair, we are committed to making your online shopping experience convenient, transparent, and enjoyable.
We proudly offer free worldwide shipping on all orders, allowing customers around the world to enjoy our hair care and styling essentials without additional standard shipping charges.
Please review the following information to understand how our shipping and delivery process works.
1. Free Worldwide Shipping
Combihair provides complimentary standard shipping on every order.
Shipping Cost: FREE
There is no minimum purchase requirement to qualify for free standard shipping.
Our free shipping offer applies to all destinations we are able to serve through our available shipping carriers, subject to applicable shipping restrictions.
We aim to make our products accessible to customers worldwide.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
This timeframe represents our normal delivery estimate from order confirmation to delivery.
Actual delivery times may vary depending on the destination, carrier operations, customs procedures, and other factors beyond our reasonable control.
We work to ensure that orders are prepared and shipped as efficiently as possible.
3. Order Processing
After your order has been placed and payment has been successfully confirmed, we begin preparing it for shipment.
Orders are generally processed within 1–2 business days, included within our overall estimated delivery timeframe of 7–10 days.
Business days generally exclude weekends and public holidays.
During periods of unusually high demand, processing may take longer.
If a significant delay occurs, we will make reasonable efforts to notify affected customers.
4. Shipping Destinations
Combihair offers worldwide shipping to destinations supported by our shipping partners.
Availability may be affected by:
-
Local import restrictions.
-
International shipping regulations.
-
Carrier service limitations.
-
Temporary transportation disruptions.
-
Regional delivery restrictions.
If we cannot fulfill an order to a particular destination, we will contact the customer and arrange an appropriate refund.
5. Order Confirmation
After successfully placing an order, you should receive an order confirmation email containing relevant purchase information.
Please review your confirmation details carefully.
If you notice an error in your shipping address or contact information, please email us as soon as possible at:
We will attempt to update your information before shipment whenever possible.
6. Order Tracking
Where tracking is available, customers will receive tracking information after their orders have been dispatched.
Tracking updates may take some time to appear in the carrier's system.
If you have questions about your shipment or need assistance locating tracking information, please contact our customer support team.
7. Shipping Delays
Although we aim to deliver orders within 7–10 days, occasional delays may occur due to:
-
Customs inspections.
-
Severe weather conditions.
-
International transportation disruptions.
-
Carrier processing delays.
-
Public holidays.
-
High seasonal shipping volumes.
-
Incorrect or incomplete delivery information.
If your order experiences an unexpected delay, please contact our support team.
We will assist you in checking the shipment status and identifying an appropriate resolution.
8. Customs Duties and Import Taxes
Standard shipping is free for all orders.
However, international shipments may be subject to customs duties, import taxes, or other government-imposed charges depending on the destination country.
Unless explicitly stated otherwise at checkout, these charges are not included in our free shipping offer and may be the customer's responsibility.
Any applicable charges will be governed by the laws and regulations of the destination country.
Customers are encouraged to review local import requirements before ordering.
9. Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information during checkout.
Please ensure that your delivery address includes all necessary details, such as:
-
Full recipient name.
-
Street address and building or apartment number.
-
City and state or province.
-
Postal or ZIP code.
-
Country.
-
Contact information when required.
If an incorrect address is provided, contact us immediately.
We will attempt to correct the information before dispatch, although changes cannot be guaranteed once an order has shipped.
10. Lost or Missing Packages
If your package has not arrived within the expected delivery period, please contact us at support@Combihair.store.
Our support team will assist with reviewing the shipment status and contacting the relevant delivery provider when appropriate.
If a package is confirmed lost in transit, we will arrange a suitable resolution, which may include a replacement or refund.
11. Damaged Packages
If your order arrives with damaged packaging or the product itself is damaged, please contact us as soon as possible.
Include your order number, a description of the issue, and photographs if available.
We will review your request and provide an appropriate resolution in accordance with our Return & Refund Policy.
12. Returns and Refunds
Combihair offers free 30-day returns and refunds on eligible purchases.
If you are dissatisfied with your order, you may contact our support team within 30 days of delivery to initiate a return.
Approved return shipping is free of charge.
Please review our Return & Refund Policy for complete instructions and eligibility requirements.
13. Contact Our Shipping Support Team
For questions regarding shipping, tracking, delivery, or missing packages:
Combihair
Website: https://Combihair.store
Email: support@Combihair.store
Phone: 364-11-4711
Address: 3922 65th Street, Holland, MI 49423, United States
Thank you for choosing Combihair. We appreciate your trust and look forward to delivering your favorite hair care essentials.